Well played Disney !
Disney Parks are renowned for running extremely efficiently. One of their greatest goals is to never break the illusion they're trying to create within the park. While it's very seamless from a visitor standpoint, the reality is that it's an extremely complicated operation.
Underneath Cinderella Castle there is a bunker called the Disney Operational Command Center. It houses the staff charged with organizing every last bit of the park and making sure that guests are never frustrated with their experience at Disney.
They monitor every queue in the park. They know when a ride is starting to fill up and they can send a message to the operators to deploy additional cars to handle the larger capacity. If an area is too full, they'll send a mini-parade on the way to lead people to areas that are less full. They'll also send in-costume characters to lines that are long in order to entertain guests.
A surprising star? In recent years, the average Magic Kingdom visitor is only able to go on 9 rides. Even with all the techniques that the new centre has employed, they were only able to raise that average to 10. Have you ever noticed these kinds of crowd-management techniques at Disney rides? Tell us in the comments!
